Where this actually breaks
The pilot worked. Production didn’t.
The demo ran on a clean sample. The real data sits across SaaS tools, spreadsheets and a database with no API, and nobody budgeted for connecting them.
AI costs arrived before AI value did
Licences and usage bills started on day one. Adoption stayed low, use cases were never ranked by payback, and nobody can show what the spend has returned.
Nobody knows what the AI is allowed to see
Access was granted to get things working, not to keep them safe. Once a copilot or agent connects, it can show salaries, contracts or customer records to anyone who asks the right question.
Every meeting starts with whose numbers are right
Every department pull from their own system and spreadsheet, so reports disagree. Answering a simple question wants an analyst to stitch exports together by hand, and the answer is outdated by the next meeting.
What a working AI system sits on
Every AI use case rests on three layers: data you can trust, clear rules for how AI is used, and a design that holds up in production. The Readiness Index measures all three, so you know which layer needs work before money goes into the one above it. You can start at whichever layer is weakest.
How the work actually runs
Three shapes, all senior-only. The right one depends on whether you need a design, a second opinion on someone else's, or a standing decision-maker
Fixed-price design engagement
A defined scope, a written baseline, and a design with decision records, delivered in weeks. This is the usual entry point for Cloud Strategy & Architecture and for the governance and cost baselines. The number is agreed before it starts.
Standing design authority
A monthly retainer for the length of a programme or indefinitely: reviews, decisions, the gate, and a standing line for the questions that cannot wait for a meeting. Cancellable on a month's notice. Migration advisory almost always runs this way.
What senior-only means here
The person reading your policy assignments is the person writing your control baseline and the person your partner argues with at the gate. No associates, no handover, and no design that its author will not be around to defend in eighteen months.
What you walk away with
Whichever service you start with, the work ends in something your team can keep, act on and build from. Each service page lists its full set.
➖Readiness report. Seven scorecards with evidence, the use cases your data can support today, and the groundwork the rest need.
➖AI rules and inventory. Every AI tool in use, its risk level, the controls it needs and the person who owns it.
➖Solution design. Boundaries, data path, evaluation and running costs for a chosen use case, with the decisions behind them written down.
➖Use-case shortlist. What to build first, what to leave for later and why, and how each one will be measured.
➖Data platform architecture. The target design on Fabric and Purview, an ownership map, and a plan for moving there in stages.
➖Quarterly leadership summary. One page on what is working, what is at risk and what comes next. Included in any ongoing engagement.
Our Way
I have spent years on the unglamorous end of this: making three warehouses agree, finding out which of the four customer tables was the one finance actually trusted, and discovering that the reporting database everyone queried was a copy refreshed by a job nobody owned. Every one of those problems is something an AI system will run straight into before it can be trusted with a question.
So the practice measures first, and the result is allowed to say “not yet”. If the score points to a year of work on ownership and lineage, that year is what turns an AI project into something the business can rely on.
An AI system repeats whatever your data believes, only faster and with more confidence.
Questions clients typically ask
Start with a conversation
Thirty minutes on what you are running, what you want AI to do for the business, and whether your data is ready for it. If the answer is “not yet”, you will hear that, along with what would change it.
